Veterans information and services

Veterans information and services

NSW Office for Veterans Affairs

The NSW Office for Veterans Affairs (OVA) manages state programs commemorating and assisting veterans and their families in collaboration with all NSW Government agencies, the Australian Government and community stakeholders. OVA also leads heritage and commemoration activities, and targeted programs and grants that support veterans to access employment and education opportunities that are critical for long-term wellbeing.

OVA is responsible for ensuring delivery of the NSW Government's first Veterans Strategy 2021–24 and is the key area of coordination and knowledge for the NSW contribution to the Royal Commission into Defence and Veteran Suicide.

While OVA provides services in NSW, DVA has responsibility for programs and services to veterans and their families across Australia.



The Commonwealth Department of Veterans’ Affairs (DVA) provides support and services to the veteran community, providing services including health care, income support, compensation, and other support arrangements. More information can be found on the DVA website or by calling 1800 VETERAN (1800 838 372).


Service NSW

Visit the Service NSW website to learn more about programs and concessions available to veterans in NSW.


Ex-Service Organisations

Click below to find out more from the various Ex-Service Organisations within NSW.


2021 ABS Census

In the 2021 Census, a new Australian Defence Force (ADF) service question was asked which captured whether a person was currently serving or had previously served in the ADF. OVA has analysed some of the data, outlining results by region.

Find out more information about veterans in NSW here.


NSW Government Veterans Employment Program (VEP)

VEP supports veterans with tools to assist with their Public Sector job search as they transition to civilian life.

Visit the VEP website


Support Services

If you, or someone you know, need assistance or support, you can contact:

  • Open Arms — Ph 1800 011 046
    Provides free and confidential counselling to anyone who has served at least one day in the ADF, and their families.

  • Soldier On — Ph 1300 620 380
    Offers free programs and services to provide the tools and support you and your family need to lead a meaningful civilian life.

  • Defence All-hours Support Line — Ph 1800 624 608
    A confidential telephone service for ADF members and their families that is available 24 hours a day, seven days a week.

  • Safe Zone Support (Afghanistan veterans support line) — Ph 1800 142 072
    An anonymous counselling service that supports serving members, veterans and their families, with specialist counsellors that have a specific understanding to help those impacted by the unrest in Afghanistan. This service is available 24 hours a day, 7 days a week.

  • Lifeline Australia — Ph 13 11 14
    A national charity that provides all Australians with 24 hour crisis support and suicide prevention services.

  • Suicide Call Back Service — Ph 1300 659 467
    Free counselling for suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts: 24 hours, 7 days a week.


Other NSW Government services and programs


OVA web concessions tiles 4

Get Healthy

The NSW Get Healthy Service is a free, phone-based health coaching service to help NSW adults over 16 years of age set and achieve their own health goals with the support and guidance of an expert health coach.

More info »

OVA web concessions tiles 5

Alcohol and Drug Information Service (ADIS)

If you are having issues with alcohol or other drugs, are concerned about someone else's alcohol or other drug use, or just have general questions about alcohol or other drugs, you can call ADIS any time of the day or week for support, information, counselling and referral to services in NSW. They have a 24-hour support line :1800 250 015. There's also an ADIS Web Chat service available 8.30am to 5pm, Monday to Friday.

More info »

OVA web concessions tiles 6

Using Crown Reserves

There are over 400 Crown Reserves listed in a new directory many of which are for public and recreation purposes. The directory has an interactive map and provides information on the facilities available and the activities undertaken on the reserve.

More info »

OVA web concessions tiles 7

Veterans' Advocacy Service

Legal Aid NSW can help veterans and their dependants with advice and representation. Legal Aid can also help lodge DVA claims and appeals to the Veterans' Review Board, the Administrative Appeals Tribunal and the Federal Court.

More info »